Frequently Asked Questions
What is the difference between you and other suppliers?
• We have a R&D team with more than 30 years of experience.
• We understand customer needs and market trends, with agents in major mainstream markets.
• We utilize professional production and testing equipment with strict QC standards.
• We have experience cooperating with Fortune 500 companies, ensuring high reliability.
What certifications are available for these products?
The products have passed ISO9001 quality system certification, ISO14001 environment system certification, and OHSAS18001 occupational health management system certification. Our products also carry CE and FCC certifications.
How long is the lead time for orders?
For normal products, the lead time is typically 1 month. For customized products, it is approximately 2 months.
What are the supported payment terms?
We support T/T payment, Western Union, and Ali payment. Please contact our customer service for specific details.
How long is the warranty period?
We provide a two-year warranty starting from the date the product is sent out from our port.
Can the intercom system be surface mounted?
Yes, the system supports both surface mounting and embedded installation to suit different architectural requirements.
SMTR SmartLiving
