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Frequently Asked Questions
What distinguishes your products from other suppliers?
We utilize a dedicated R&D team with over 30 years of industry experience. We maintain strict quality control standards with professional production and testing equipment. Our products are trusted due to our experience collaborating with global top-tier companies.
What quality certifications do your products hold?
Our manufacturing processes are certified under ISO9001, ISO14001, and OHSAS18001. Additionally, our hardware products have successfully passed CE and FCC certifications to ensure international compliance.
What is the typical lead time for orders?
For standard products, the lead time is approximately 1 month. For customized solutions or OEM projects, the lead time is generally 2 months.
What are the supported payment terms for the Intercom systems?
We support multiple payment methods including T/T (Telegraphic Transfer), Western Union, and Ali-pay. Please contact our support team for specific transaction details.
How long is the product warranty period?
We provide a comprehensive two-year warranty starting from the date the goods are dispatched from our port.
Is technical support available for installation?
Yes, our systems are designed for standard embedded installation. We provide technical documentation to ensure smooth integration with your existing network infrastructure via standard RJ45 interfaces.
SMTR SmartLiving
