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Frequently Asked Questions
What are the advantages of your intercom systems?
Our R&D team brings over 30 years of industry experience. We utilize professional-grade production and testing equipment to ensure every product meets strict quality control standards. We understand global market trends and provide reliable solutions used by top-tier global brands.
Which quality certifications do your products hold?
Our manufacturing processes are certified under ISO9001 (Quality), ISO14001 (Environment), and OHSAS18001 (Health & Safety). Additionally, our intercom products have passed CE and FCC certifications for international compliance.
What is the typical lead time for orders?
For standard catalog products, the lead time is typically 1 month. For customized or OEM/ODM projects, the lead time is approximately 2 months depending on the complexity.
What payment methods are supported?
We support a variety of secure payment methods including T/T (Telegraphic Transfer), Western Union, and major online payment platforms.
How long is the product warranty?
We offer a comprehensive two-year warranty starting from the date the products are dispatched from our port, ensuring long-term reliability for your security system.
Is the outdoor doorbell suitable for harsh weather?
Yes, the device is rated IP65 waterproof and can operate in a wide temperature range from -30°C to +60°C, making it suitable for most outdoor environments.
SMTR SmartLiving
