❓ Frequently Asked Questions
Q: What is your Minimum Order Quantity (MOQ)?
A: Our MOQ is one unit. We consistently offer personalized customization to meet diverse client requirements.
Q: What is the sample shipping way and delivery time?
A: 5-10 days by express like DHL, UPS, FEDEX, etc., or other economic ways for certain countries.
Q: How long is the lead time for bulk orders?
A: Samples within 3-5 days. Normally 20-30 days lead time for bulk orders within 5000 units. Quantities more than 5000 are negotiated.
Q: Can you handle OEM or ODM orders?
A: Yes, we have our own R&D department to work out OEM or ODM. Confidentiality is fundamental for these orders.
Q: What are the payment terms for orders?
A: T/T or L/C. 30% deposit, and 70% before shipment.
Q: What are your strengths in production quality?
A: We possess specialized production and testing equipment. Equipped with a robust quality control department and R&D team, every product's quality adheres to strict control standards.
SMTR SmartLiving
